Domivox > Privacy Policy

Privacy Policy

Effective Date: 31-03-2026

Domivox Private Limited (“Company”, “we”, “our”, or “us”) operates digital platforms including Fresh Family, a food delivery service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and applications.


1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address
  • Location Data: Delivery address and real-time location (for order tracking)
  • Order Information: Items ordered, transaction details
  • Device Information: Device type, IP address, usage data

2. How We Use Your Information

We use the collected information to:

  • Process and deliver orders
  • Provide customer support
  • Improve platform performance and user experience
  • Send order updates, notifications, and service-related messages

3. Location Services

We may collect and use your location data to:

  • Show nearby restaurants
  • Enable accurate delivery
  • Provide real-time order tracking

Location access is used only while using the app and can be controlled through device settings.


4. Payment Information

We do not store your card or sensitive payment details. Payments are processed securely through third-party payment gateways.


5. Third-Party Services

We may use trusted third-party services such as:

  • Firebase (analytics, notifications)
  • Payment gateways
  • Mapping and location services

These services may collect limited data as required to perform their functions.


6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.


7. Data Sharing

We do not sell your personal data. Information may be shared only with:

  • Restaurants and delivery partners (to fulfill orders)
  • Service providers (for operations and analytics)
  • Legal authorities when required by law

8. User Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Contact us regarding privacy concerns

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.


11. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Domivox Private Limited
Email: support@domivoxprivatelimited.com
Phone: +91 8472001976
Address: DOMIVOX PRIVATE LIMITED
C/O GUNOWATI DAIMARI
VILL MAIDANGURI, Nalkhamara
Udalguri, Darrang – 784509
Assam, India